Stacey Grant-Thompson

Former CMO, Manulife Financial Corp

Stacey is an innovative C-level leader with broad and deep expertise in digital transformation and artificial intelligence across multiple industries. A marketing and customer experience expert who has successfully scaled and optimized businesses using data-driven marketing models. A pragmatic strategist with strong operational experience as a P&L owner. A Governance & Nominating chair within the NFP space, effectively leading board renewal, term limit changes and ED search. An integrated thinker who can simplify complex issues and communicate effectively to move people and initiatives forward.

As CMO of Manulife Canada, led a complete refresh of the Canadian brand, implemented progressive performance marketing strategies and led numerous digital transformation initiatives. A GM with P&L responsibility at both Manulife and Rogers, with a unique ability to combine customer understanding and business profitability drivers into strategy, operational plans and results. An innate drive for continuous improvement fuels an appetite to test new approaches while effectively balancing innovation with risk. A leader of Advanced Analytics (AA) teams throughout her career. At Manulife, built-out the team to serve the Canadian Division; championed the power of utilizing and implementing AA across the business in pricing, fraud detection, claims management and marketing.

A confident and articulate communicator who motivates teams and drives change. An insightful and effective advisor as a Board member in multiple organizations. A digital-first leader and pioneer, who brings a pragmatic understanding of data, online experience, operations and systems architecture to Transformation initiatives. At ING Direct, led the optimization of critical acquisition and service opportunities, creating a one-step conversion process, launching a transactional web site and new account sign-up capability. Exceptional skills in strategy and problem-solving honed as a consultant with McKinsey & Company.