Virtual CDL FAQ

1.1.1 Where do I download the latest version of Zoom?

You can download Zoom here.

1.1.2 How do I sign up for Zoom?

You can sign up for a free Zoom account here.

1. Click the Zoom meeting link.
   • For Small Group Meetings.
     • Links are provided in the Schedule.
   • For Large Room Discussions. 
     • Click the link provided in the Schedule.
     • Fill out the required information.
     • Click the Zoom link provided on the page.
2. Click Open Zoom.
3. If the following screen pops up click Join with Video.
4. If the following screen pops up click Join with Computer Audio.

1.3.1 Why is my Zoom link not working?

You can only have one Zoom meeting open at a time. Please close all Zoom meetings, restart your browser and try connecting to the meeting again.

For Mac and PC

You can access your audio settings and test your audio when you are already in a meeting. 

1. In the meeting controls, click the arrow next to Mute/Unmute. 

1. Click Audio Options. This will open your audio settings.
2. Proceed to either of the next 2 sections.

Testing your Speaker

1. Click Test Speaker to play a test tone.
   • If you cannot hear it, select a different speaker from the menu or adjust the Volume.

Testing your Microphone

1. In the Microphone section, you will see the green Input Level bar move when Zoom is picking up audio. 
2. Click Test Mic to test your microphone. 
3. Your audio will start recording. Click Recording when you are done and it will play back. You can select another microphone from the menu or adjust the input level.
   • Check Automatically adjust microphone settings if you want Zoom to adjust the input volume automatically.

1. Please make sure that your camera is selected in Zoom Settings > Video > Select Camera.
2. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed. 
3. Restart your computer.
4. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
   • If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center. 
   • If it does not work in any application, contact Apple support.
5. If you are still having issues, please try another device.

1.5.2 Windows

1. Please make sure that your camera is selected in Zoom Settings > Video > Select Camera
2. Make sure that all other programs that utilize the camera are not using the camera or are closed.
3. Restart your computer.
4. Uninstall the Zoom client and reinstall the latest version from our Download Center. 
5. Visit your device’s support and downloads page to update the camera driver.
6. If you are still having issues, please try another device.

To see everyone’s face

1. Click Gallery View in the top-right corner. If the meeting has 49 or fewer attendees, all of them are displayed on a single page (assuming a large enough screen). If the meeting has more than 49 attendees, 49 thumbnails are displayed on each page. (Note, this is not available when screen sharing is on).

To see only the current speaker 

1. Click Speaker view in the top right corner of Zoom.

Bottom Panel is hidden.

For Mac: Press Control + / on the keyboard to hide and unhide.

For Windows: Press ALT on the keyboard to hide and unhide.

To Enter Side by side mode 

1. When in a meeting and viewing a screen, click on View Options and choose Side-by-Side Mode.
2. The shared screen will appear on the left and the speaker will appear on the right.  Slide the separator to the left or right to adjust the size of each view.
3. Click Speaker View or Gallery View at the top to switch between the two.

To see the shared screen when someone is presenting.

Option 1: Enter side by side mode.

Option 2: click the swap icon at the upper right corner of the Zoom window to switch the content for the video feed.

To prevent zoom from automatically going into full screen mode.

1. Click the arrow (^)  next the unmute/mute link.
2. Click audio settings.
3. Click General on the side bar. Then deselect Enter full screen automatically when starting or joining a meeting.
4. Click Share Screen on the side bar. Then deselect Enter full screen when a participant shares screen.

1. Click the participants button, located on the bottom panel of the Zoom window.
2. Click raise hand to raise. To Lower hand to click lower hand.

2.1.1 Mac OS

There are two ways to download Slack for Mac: from the App Store, or the Slack downloads page.

App Store

1.  Find Slack in the App Store.
2. Click Install.
3. To launch Slack, open a Finder window, select the Applications folder in the sidebar, then find and double-click the Slack icon.

Download from Slack

1. Visit slack.com/downloads.
2. Click Download.
3. Once the download is complete, open a Finder window and select your Downloads folder.
4. Double click the Slack .dmg file. This will open a small window.
5. Drag and drop the Slack icon to the Applications folder in the window.
6. To launch the Slack app, open the Applications folder and double-click the Slack icon.

2.1.2 Windows

To install the Slack app, you’ll need to be running Windows 7 or above. Here’s how to download the app to your desktop:

1. Visit slack.com/downloads.
2. Click Download.
3. Once the download is complete, double-click the file (called SlackSetup.exe). Slack will launch automatically once installed.
4. With the app installed, you can double-click the Slack icon the next time you need to launch it.

Web Browser

1. From your browser, visit https://slack.com/signin. 
2. Enter your Slack URL, then click Continue. 
3. Enter your email address and password.
4. Click Sign in. 

Desktop App

1. Open the Slack desktop app and click Sign In.
2. From your browser, enter your Slack URL, then click Continue. 
3. Enter your email and password, then select Sign in. Or authenticate using your company’s single sign-on (SSO) provider.
4. When prompted, click Open Slack to return to the desktop app.

Find your workspace

Forgot which email address you used to sign up for Slack or don’t know your Slack URL? Use the workspace finder tool to get the info you need and sign in:

1. From your browser, visit the Find your Slack workspace page.
2. Enter your email address and click Confirm. Slack will send you an email with a list of workspaces you’ve joined using that email address.
3. Open the email and click Confirm Email Address to see your list of workspaces and their Slack URLs.
4. Click Launch next to a workspace to sign in.

1. Visit slack.com/signin.
2.  Enter your Slack URL (e.g. yourdomain.slack.com) and click Continue.
3.  Below the sign-in form, click Forgot password.
4.  On the next page, enter your email address. Make sure it’s the one you used to sign up for Slack!
5.  Click Get Reset Link. 
6.  Check your email inbox for a new message from Slack.
7. In the password reset email, click Choose a New Password. Enter your new password, then select Change my password.

1. Click the search field in the top right to open the search window, or use the CMD+G (Mac) or CTRL+G (Windows/Linux) keyboard shortcut.
2. Type what you’re looking for into the search field, and add modifiers if you’d like. Slack will suggest relevant channels, files, and recent searches. 
3. Click a suggested option in the list to open it in Slack, or press to view your search results.

2.5.1 How to view unread messages?

1. From your desktop, click your workspace name in the top left.
2. Select Preferences from the menu.
3. Click Sidebar.
4. Check or uncheck the box next to Show All Unreads.

2.5.2 What is a direct message(DM)? How do I send it?

Access Your DMs

1. Click Direct Messages in the left sidebar to see all of your DMs.

Send a new DM

DM one person

1. Click the  plus icon next to Direct Messages in the left sidebar.
2. Search for the person you’d like to message.
3. Click Go to start your new DM conversation.

Start a group DM

1. Click the  plus icon next to Direct Messages in the left sidebar (Annotated in the image).
2. Search for people and click their names to add them.
3. Click Go to finish.

Add members to a group DM

1. From a group DM, click the  gear icon.
2. Select Invite another member.
3. Search for the person you’d like to invite, then click their name to add them.

2.5.3 How do I star channels and direct messages?

Star a message or file

1. Hover over a message or file you’d like to star.
2. To star a message and its thread replies, click the gray  star icon. To star a file, click  More actions and select Star file.

Star a channel or direct message

1. Open the channel or direct message you’d like to star.
2. Click the star icon below the channel or member name(s) at the top left corner next to the workspace name. The star will turn yellow to indicate that it’s a starred channel.

2.5.4 How do I edit and delete messages?

1. Hover over the message you’d like to edit.
2. Click the three dot More actions icon.
3. Click Edit or delete message.
4. Select Save Changes to finish.

2.5.5 How do I use threads?

1. Hover over the message or file you’d like to reply to.
2. Click the  Start a thread icon (or hover over the replies and click View thread).
3. Write your message.
4. Click Send.

2.5.6 How do I format my messages?

1. Select text, the click one of the icons below the message box.
2. These icons from left to right make selected text bold, italic, strikethrough, inline code, block code, ordered list, bulleted list or link respectively.
3. You may use Shift + Enter to go to the new line in the message. 

2.5.7 How do I mention members?

1. Typing the @ symbol followed by a member’s full name or display name will also give you a narrowed down list of members to choose. When you find the member you want to mention, use and to move to your selection and press.

2.5.8 How do I send files?

1. Drag and drop up to 10 files into Slack, or click the paper clip icon next to the message field.
2. Add a message about the file(s) if you’d like.
3. To change a file’s name, click Edit below the file name.
4. Below Share with, choose where to share the file. To share a file later, or to keep it private, uncheck the box next to Share with.
5. Click Upload when you’re ready.

2.6.1 Mac

• Turn on Do Not Disturb.
  • In the menu bar, click the Notification Center icon , swipe down, then click the Do Not Disturb toggle.
• Slack
  1. Go to Slack Preferences.
  2. Go to the Notifications panel.
  3. Go to Sound & Appearance section
  4. Uncheck Mute all sounds from Slack.

2.6.2 Windows 10

1. Type settings in the search bar at the bottom left.
2. Click System.
3. Click Notifications & actions.
4. Choose Slack and click it. If you want to turn off sound from all notifications uncheck Allow Notifications to play sounds.
5. Uncheck play a sound when a notification arrives.

2.6.2 How to troubleshoot notifications?

For stuck badge notifications, not receiving notifications, delayed notifications or no notification sounds please consult Slack Help Center.

3.1.1 What is the best way to connect to the internet?

Connect to your router using an ethernet cable. You can use fast.com to check your internet speeds. We recommend speeds over 20 mb/s to ensure a stable connection.

3.1.2 How do I make my internet connection faster?

1. Connect directly using the ethernet. 
2. Close any non essential applications and streaming services
3. Disable any VPN if possible.
4. If issues persist, restart your modem.

3.1.3 How do I disconnect my VPN? 

Mac

1. Navigate to System Preferences.
2. Go to Network.
3. In the left panel, select your VPN name and click disconnect.

Windows 10

1. Type settings in the search bar at the bottom left.
2. Go to Network & Internet.
3. Choose the VPN tab, select your VPN name and click disconnect.

Small Group Meetings

Focus on the Zoom app for video. Please enter any objectives and comments into Slack.

Large Room Discussions

If you have two screens (recommended):

Primary screen (laptop with camera/webcam) – Zoom – Gallery View.
Secondary screen (or phone) – Slack.

If you have one screen:

Left half of screen – Slack.
Right half of screen – Zoom – Gallery View.

• For the Zoom FAQ: https://support.zoom.us/hc/en-us.
• For the Slack FAQ: https://api.slack.com/faq.